Billing and Insurance

Contact information

Phone: 860-822-4367
E-mail: billing@ucfs.org

Mailing address:
United Community and Family Services
Attn: Billing Department
47 Town Street
Norwich, CT 06360

UCFS provides services regardless of a person’s ability to pay, with insurance or without insurance.

In person: Our Collections Specialist is here to assist you from 8:00am to 4:30pm Monday–Friday at the Edward and Mary Lord Family Health Center in Norwich.

Client financial responsibility:
You are ultimately responsible for the payment of treatment and care.

It is your responsibility to know your benefits under your health plan. Please understand that the financial responsibility for services is between you and your health plan.  Your insurance policy is a contract between you and your insurance company.

UCFS will bill your insurance company as a courtesy; however, you are responsible for providing us with the most recent and accurate insurance information and you will be responsible for any charges incurred if the information provided is not correct or up to date. It may also become necessary for you to contact you insurance company to provide them additional information in order for them to process your claim completely.

You are also responsible for required co-payments, co-insurance, applicable deductibles and any services that are not covered by your insurance plan.

You are responsible for paying any co-payment at the time of service.

We accept the following forms of payment: Cash, check, Visa, MasterCard, American Express, Discover and debit cards. There will be a $15.00 charge for all returned checks.

UCFS can assist you in meeting your financial obligation in the following ways:

Sliding fee scale: UCFS offers a sliding fee program for clients who are uninsured or underinsured and whose income is below 200% of the federal poverty level. UCFS’ sliding fee scale is based upon a client’s family size and household income. Clients who do not provide income information are responsible for services at UCFS’ standard rate. Patients must provide the following information when applying for a sliding fee scale:

  • Two (2) most recent pay stubs from employer, unemployment and or alimony checks.
  • A letter from employer, on company letterhead, disclosing income (if no pay stubs available).
  • Proof of Social Security income.
  • Federal income tax return from previous year

Payment plan for outstanding balances: The payment plan will allow you to make weekly, biweekly or monthly payments on your account until the entire outstanding balance is paid. The payment amount and number of payments will be decided during your financial consultation with the UCFS Collections Specialist.

UCFS participates in most major insurance plans. Please contact our Intake Department 860-892-7042 for any questions on participating insurances.